GENERAL CONDITIONS

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can make use of the right of withdrawal.

Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

Day: calendar day.

Long-term transaction: a distance contract relating to a series of products and/or services, for which the obligation to deliver and/or purchase is spread over time.

Durable data carrier: any tool that enables the consumer or entrepreneur to store information personally addressed to them in a way that allows future consultation and unchanged reproduction.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.

Model form: the withdrawal form provided by the entrepreneur to the consumer.

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

Distance contract: a contract concluded using only one or more means of distance communication, within the framework of a system organized by the entrepreneur for distance sales.

Means of distance communication: a tool that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same room.

General Terms and Conditions: these present terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Reversed Studio
J.J. van Deinselaan 34-84
7541 PE Enschede
The Netherlands

E-mail: info@reversedstudio.nl
Chamber of Commerce: 88849759
VAT: NL004660431B61

Article 3 – Applicability

These general terms and conditions apply to every offer of the entrepreneur and to every distance contract concluded between entrepreneur and consumer.

The text of these terms and conditions is made available to the consumer before the contract is concluded. If this is not reasonably possible, it will be indicated that the terms are available for inspection at the entrepreneur’s premises and will be sent free of charge upon request.

If the contract is concluded electronically, the terms will be provided electronically in such a way that the consumer can easily store them.

If specific product or service conditions apply in addition to these terms, the consumer can, in case of conflicting provisions, rely on the most favorable condition.

If any provision of these terms is void or annulled, the remaining provisions remain fully in force.

Situations not covered by these terms are to be assessed ‘in the spirit’ of these terms.

Article 4 – The Offer

The offer is non-binding and may be changed by the entrepreneur.

If an offer has a limited validity period or is made under conditions, this will be explicitly stated.

The offer includes a clear and complete description of the products and/or services offered. Images are a truthful representation, but colors may differ in reality.

Obvious errors or mistakes do not bind the entrepreneur.

Each offer clearly states the rights and obligations attached to acceptance of the offer, including:

  • price including taxes and shipping costs;

  • the manner in which the contract is concluded;

  • applicability of the right of withdrawal;

  • method of payment, delivery, and execution;

  • period for acceptance;

  • duration of the contract in the case of a long-term transaction.

Article 5 – The Contract

The contract is concluded once the consumer has accepted the offer and has met the stated conditions.

If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt electronically. As long as this confirmation has not been received, the consumer may dissolve the contract.

For electronic contracts, the entrepreneur takes appropriate measures to secure data and ensures a safe web environment.

Within legal frameworks, the entrepreneur may gather information about the consumer’s creditworthiness. If there are valid reasons, an order may be refused or accepted under conditions.

The entrepreneur will always provide the following information with the product or service:

  • the business address for complaints;

  • conditions and procedures for withdrawal;

  • information on warranties and after-sales service;

  • the termination conditions for long-term transactions.

Article 6 – Right of Withdrawal

The consumer may return a product within 14 days of receipt without giving reasons.

During the cooling-off period, the consumer must handle the product and packaging with care. Unpacking is only permitted insofar as necessary to assess the product.

Returns must be made in original condition and packaging, with all accessories, in accordance with the provided instructions.

Withdrawal must be notified within 14 days of receipt via e-mail or the model form. The product must then be returned within 14 days.

After this period, the right of withdrawal expires.

Article 7 – Costs in Case of Withdrawal

Return costs are borne by the consumer.

The entrepreneur will refund the purchase price within 14 days of receiving the returned product.

Refunds will be made using the same payment method unless otherwise agreed.

If damage occurs due to improper handling, the consumer is liable for depreciation.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for:

  • products made according to consumer specifications;

  • products of a personal nature;

  • products that perish or age quickly;

  • hygienic products with broken seals;

  • audio, video, or software with broken seals.

Article 9 – Price

Prices include VAT.

During the validity period of the offer, prices will not be increased, except due to VAT changes or legal regulations.

Pricing errors do not bind the entrepreneur.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products comply with the contract, specifications, and reasonable standards of soundness.

Defects must be reported in writing within 2 months of discovery.

The warranty period equals the manufacturer’s warranty.

Article 11 – Delivery

Delivery takes place at the address provided by the consumer.

Accepted orders will be delivered within 30 days unless a longer period is agreed.

In case of delay or non-delivery, the consumer may dissolve the contract free of charge.

Article 12 – Long-term Transactions

Contracts for an indefinite period can be terminated at any time with a maximum notice period of one month.

Tacit renewal is only permitted within the limits of legal rules.

Article 13 – Payment

Payment must be made within 7 days after the start of the cooling-off period, unless otherwise agreed.

Incorrect payment details must be reported by the consumer immediately.

In case of non-payment, reasonable costs may be charged.

Article 14 – Complaints Procedure

The entrepreneur has a clear complaints procedure.

Complaints must be reported within 2 months of discovery.

The consumer will receive a response within 14 days or an indication of the handling period.

Complaints may also be submitted via the European ODR platform: http://ec.europa.eu/odr.

Article 15 – Disputes

All contracts between Reversed Studio and the consumer are exclusively governed by Dutch law. The Vienna Sales Convention is excluded.

Article 16 – Additional Provisions

Additional or deviating provisions may not be to the detriment of the consumer and must be recorded in writing or electronically.