FAQ

Can I change or cancel my order after payment?

Sometimes we can still make adjustments. Please contact us as soon as possible via email or social media so we can see what’s possible.

How do I know if my order has been confirmed?

You’ll receive a confirmation email first. Once your order is shipped, you’ll get a track & trace link.

What are the shipping costs?

For orders under €150,- the shipping costs are:

  • €4,99 within the Netherlands
  • €5,99 to Belgium
  • €6,99 to Germany

For orders over €150,- shipping is free.

How long does delivery take?

Please check our Shipping & Delivery page for delivery times per country.

How do I return an item?

You can return an item through our return portal. Please check our Return page for more information.

How long do I have to return an item?

You have 14 days to exchange or return an item.